Frequently Asked Questions
Everything you need to know about your Cristallini experience.
How long does it take to process my order?
Since many of our pieces are handcrafted to order, please allow 5-7 business days for processing before your item is shipped.
What is your return policy for evening wear?
We accept returns on unworn items with all original tags attached within 14 days of delivery. Custom-made or altered garments are final sale.
Do you offer international shipping?
Yes, Cristallini ships worldwide via premium couriers like DHL and FedEx to ensure your luxury items arrive safely and promptly.
How do I ensure I choose the correct size?
We provide a detailed size guide on every product page. If you are between sizes, we recommend contacting our stylists for personalized fit advice.
Are the colors on the website accurate?
We strive to display our fabrics as accurately as possible; however, slight variations may occur due to different monitor settings and studio lighting.
Can I request a custom modification to a dress?
Yes, we offer bespoke adjustments for specific designs. Please contact our concierge team prior to placing your order to discuss your requirements.